Cancellation terms & conditions

Contents:

1. Introduction and payment terms
2. Cancellation terms applicable to cancellation of accommodation reservations by the guest
3. Cancellation terms applicable to unused stay vouchers, vouchers and changes in the length and type of stay via vouchers
4. Final provisions

1. Introduction and payment terms

The cancellation terms apply to cancellation of accommodation services reservations made between the person ordering accommodation services and the accommodation provider (= pension operator).

The cancellation fee is calculated from the total amount of the order.

The cancellation fee represents compensation for damage caused to the accommodation provider.

There are two payment/cancellation conditions:

• • The deposit is 50% of the total amount of the booked stay, if the guest chooses the cancellation conditions with a cancellation fee of 50%
  • The payment is 100% of the total price of the booked stay, if the guest chooses the cancellation conditions with a cancellation fee of 100%

The deposit of 50% or 100% (depending on the chosen cancellation conditions of the stay) is payable after making the reservation:

a) within three days – if the payment method is selected by bank transfer

b) immediately – if the payment card guarantee option is selected – the accommodation provider reserves the right to immediately apply the guaranteed amount of 100%

In the event of early termination or interruption of the stay through no fault of the accommodation provider, the accommodation provider is not obliged to refund the paid price of the stay or its proportional part to the customer.

2. Cancellation conditions applicable to the cancellation of the accommodation reservation by the guest

• • 50% cancellation policy and 50% surcharge on arrival:

50% of the reservation price when canceling the stay from the 25th to the 15th of the day before the start of the stay.

• • 100% of the reservation price when canceling the stay from 14 days or less before the start of the stay

Cancellation policy 100% of the reservation price when canceling the stay (,,non-refundable,, see appendix below)

100% of the reservation price when canceling the stay from the beginning of the reservation.

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• • When shortening the length of the stay, the same initial price applies
  • The cancellation fee is a contractual penalty.
  • In the event of non-payment of the deposit from which cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of cancellation fees.

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“Non-refundable” reservation (100% cancellation)

Guest When making a reservation in this mode, the guest pays the full amount of the reservation and this payment is non-refundable / legally enforceable, nor can reservations be modified or changed in this mode.

When canceling reservations that were created through third parties, or. external providers (e.g. Booking.com), it is necessary to cancel the reservation also through this provider, in the manner that this provider requires for canceling the reservation, or accept its cancellation conditions, which may not be identical to those listed above.

Meals – cancellation conditions

up to 4 days before arrival…. FREE
3 – 0 days before arrival….100%

In case of non-payment of the deposit, from which the cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of the cancellation fees.

3. Cancellation conditions applicable to unused stay vouchers, vouchers issued by third parties and changes in the length and type of stay via vouchers

A voucher is a document used to pay for a stay or services instead of paying by invoice, cash or credit card.

The same conditions for cancelling or modifying a reservation before arrival apply to stays via a voucher as described in the paragraph: Cancellation conditions applicable to cancellation of an accommodation reservation by the guest.

The cancellation fee is a contractual penalty.

Unused vouchers become invalid after their validity expires.

4. The final provisions

These terms and conditions are valid and effective from January 1, 2025.

The relationship between the client and the accommodation provider is governed by the provisions of these cancellation conditions.

The cancellation conditions apply to all stay orders placed on the website https://slunecnice.svpetr.cz/, by email, by telephone or on third-party web portals.

By paying the deposit, the customer confirms that he has become familiar with the services provided, the price of accommodation and these payment and accommodation conditions, which are an integral part of the contractual relationship between the accommodation provider and the customer. Without paying the deposit, the order cannot be accepted and after the deadline for paying the deposit has expired, the reservation is canceled.

Cancellation of the stay order can be made by the accommodation provider and the customer only in writing (e-mail).

These business terms and conditions continue even after the termination of the accommodation contract between the accommodation provider and the customer.

Please contact our reception: e-mail: slunecnice.rezervace@gmail.com.